Frequently asked questions
What is the return policy?
All items are made-to-order, so we don’t accept returns/exchanges for wrong size, color preference, or change of mind.
If your order arrives damaged, defective, or incorrect, contact us within 30 days with photos and we’ll replace it or refund you.
Are any purchases final sale?
Yes — because products are custom made, all sales are final unless the item arrives damaged/defective/incorrect.
When will I get my order?
Orders usually take:
2–7 business days to produce
Shipping time: depends on your location (usually 2–5 business days in the US, and 5–20 business days internationally)
You’ll receive a tracking number as soon as your order ships.
Where are your products manufactured?
Our products are made by trusted production partners in different locations worldwide.
Items are produced and shipped from the facility closest to you whenever possible to ensure faster delivery.
How much does shipping cost?
Shipping cost is calculated at checkout based on:
-your location
-the items in your order
-shipping method
You’ll see the exact price before you complete payment.